Practice 03 · Operations Automation
Most automation fails in one of two ways: it never ships, or it ships and embarrasses you. Our answer to both is the same. Every system we run drafts, and a person approves. We run our own firm on these systems before we run yours on them.
Our flagship operations clients are professional-services firms. If your work is regulated, reputational, or written, this practice was shaped on firms like yours.
Offer · Operations Automation
BBOS runs your client communications continuously: it drafts voice-matched replies and files them into an approval queue your team clears in minutes. Nothing sends unreviewed.
BBOS is live for a UK legal-training business: 2,728 contacts, three of four automations firing voice-matched drafts into the approval queue, and a live sample-draft feature the client can trigger on demand. Setup invoiced at $3,000 and paid.
Offer · Operations Automation
A measured AI answer layer on your own knowledge, behind a quality gate. It does not go live until it passes.
For a UK legal practice we built a legal answer service that scored 88% on its first litigation question set with no confident-wrong answers of law, and shipped behind a GDPR and DPA gate built as reversible code.
Projects of this shape have set up from 13 000 kr (meeting transcription into a CRM) to 45 000 kr (loan-document analysis). Each is scoped in a value conversation.
Offer · Operations Automation
Agents that handle the phone and the meeting admin: prep before the call, transcripts into client timelines on a 30-minute timer, branded invites in one command, and a phone agent you can steer mid-call.
The phone agent runs in our own operation today. It rang a real phone, held the conversation, and took live steering from chat, verified on a real call in June 2026. The next step is hosting it inside client operations. We do not offer outbound marketing calls, and Norwegian law bounds automated calling to inbound, existing-customer, and business use.
The meeting side already runs our firm: transcripts land in client timelines on a 30-minute timer, and a Zoom invite with a branded confirmation goes out in one command.
Offer · Operations Automation
Your entire communications history (email, WhatsApp, meetings), searchable by meaning, in Norwegian and English, on your own server. Nothing leaves the building.
Our own deployment searches a full business corpus with measured Recall@5 of 0.93 on a Norwegian and English gold set, running zero-egress on our own hardware, fed by a read-only WhatsApp bridge.
The approval queue
Drafts arrive on the left. A person approves, edits, or discards. The system learns nothing about sending without a human click. It is the same screen our client's team uses today.
Questions